PRIVACY
Privacy Policy
This policy explains how information is handled when you contact Decode Motor.
Effective date: 13 September 2026
Decode Motor is a brand operated by ELEVATE AUTOMATION (“we”, “us” or “our”). This Privacy Policy applies to information submitted through this website or when you contact us using linked services such as WhatsApp, telephone or email.
Information we collect
We may collect information you choose to provide, including your name, mobile number, email address, city, customer category, product interest, enquiry message, purchase or invoice details, and information shared for product support or motor-warranty requests.
How we use information
We use this information to respond to enquiries, share product information, prepare quotations, provide support, process motor-warranty requests, communicate about your request, prevent misuse and improve our products, website and customer service.
WhatsApp and other services
Our enquiry form prepares a message and opens WhatsApp. Information is sent only when you choose to send that message. WhatsApp, YouTube, Google Maps, email and telephone providers process information under their own terms and privacy policies.
Sharing of information
We do not sell or rent personal information. We may share information with authorised staff, service providers, dealers, installation or logistics partners only when reasonably needed to respond to your request, deliver a product or service, comply with law, protect rights or prevent fraud.
Data retention and security
We retain information only for as long as reasonably required for the purpose for which it was collected, our business records, dispute resolution or legal obligations. We use reasonable administrative and technical safeguards, but no internet transmission or storage method is completely secure.
Your choices
You may request access, correction or deletion of the personal information you provided, subject to applicable legal and record-keeping requirements. You may also ask us to stop non-essential communications.
Children
This website is intended for business customers and adults. We do not knowingly collect personal information from children.
Policy updates
We may update this policy when our services or legal obligations change. The effective date above will be revised when an update is published.
Contact
For privacy questions or requests, contact ELEVATE AUTOMATION (Decode Motor) at info@decodemotor.com or +91 88669 77669.